Refund policy

We value all our customers and try to make their experience as enjoyable as possible by providing exactly what they need. That is why all our programs are available as Basic versions with full functionality. Please make sure to familiarize yourself with the limitations of Basic versions on our website, try out the program of your choice, and review your results so that you can make an informed purchase decision.

Please note that we do not offer refunds in the following circumstances:

• you are not satisfied with the features (or lack of features) described on our website and available in the Basic version
• you have reconsidered purchasing the program
• you no longer need the program
• you do not like the program
• you did not find a particular feature you wanted
• you found a program you like better after purchasing this product
• you did not cancel your subscription before the automatic renewal happened

You may apply for a refund within 30 days after the purchase if you have any of the following issues with the program or the purchasing process:

1) The program has a persistent technical issue that our Support Team has been unable to resolve. If you have encountered a technical problem with the program, you should contact our Support Team and provide a detailed description, screenshots of the issue, and any additionally requested information. Failure to provide the requested information will lead to rejection of your refund request. If your problem is not solved by the Support Team within 30 days, you may request a refund.

2) You accidentally purchased the same program twice. If two orders for the same program are placed within 14 days of each other, one of the orders can be fully refunded. In this case, please provide your order numbers or transaction information for both orders.

3) Your subscription was renewed by mistake. If your subscription was not cancelled in good time and was renewed against your wishes, you may request a refund of the overpayment within 3 days of the renewal. Please note that only the last month of subscription can be refunded.

4) You encountered usability issues that were not resolved promptly. If you encounter an error during use that you are unable to resolve and it affects your normal usage, and our Support Team does not respond within 72 hours of your help request, you are eligible for a refund.

Please note we do not refund transaction fees, commissions and any similar amounts.